Welcome to Crowsnest Candy. We take great pride in carefully packing and serving our customers, both online and at our brick-and-mortar location. Please review our store policies below prior to placing an order.
1. Local Retail Pickup (Crowsnest Pass, AB)
We are pleased to offer free local pickup from our retail store in Crowsnest Pass, Alberta, Canada. You can use our address and postal code during order checkout to access the Local Pick-up option.
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Pickup Notification: Please wait until you receive an official “Ready for Pickup” email notification before coming to the store to collect your order.
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Requirements at Pickup: To claim your order, please present your order confirmation email (digital or printed) and a valid piece of photo ID matching the name on the order.
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Holding Period: Local pickup orders will be held at our retail location for up to 30 calendar days from the date your pickup notification is sent. Unclaimed orders beyond this period are non-refundable and will be returned to inventory.
2. Final Sale & Return Policy
All orders placed on crowsnestcandy.ca (whether for shipping or local pickup) are final sale. All purchases made in-store are also final sale.
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We do not accept returns, exchanges, or offer refunds for customer ordering errors or change-of-mind purchases.
3. Order Issues & Picking Errors
If you receive an incorrect item or notice an issue with your order packing, you must report it to us within 48 hours of receipt or pickup.
To report a picking error, please email us at sales@crowsnestcandy.ca with the following details:
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Invoice / Order number
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Item number(s) and product description
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Quantity affected
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A brief description and photo(s) of the issue
Response Time: Our team will review your report and respond within three (3) business days following your email.
4. Best Before Dates vs. Expiration Dates
Products that have passed their “Best Before” date are not expired.
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Best Before dates indicate peak freshness and optimal quality, not food safety.
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These products remain completely safe to consume, though minor changes in texture or flavour intensity may occur over time.
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We routinely mark down these items at discounted prices for our customers.
5. Product & Shipping Disclaimers
Liquid Products, Beverages & Sodas
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Shipping Damage: We are not responsible for leaks, breakage, or damage to soda or other liquid products that occur during transit.
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Freight Costs: Additional freight charges may apply to all orders containing liquid beverages or pop.
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Winter Freezing: During cold winter months, liquids are susceptible to freezing while in transit. Crowsnest Candy is not responsible for any liquid products or pop that freeze, expand, or burst during cold-weather shipping.
Chocolate & Heat-Sensitive Items
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Summer Melting: Chocolate and meltable confections are vulnerable to high temperatures. Crowsnest Candy is not responsible for product melting or heat-related damage incurred during shipping in hot summer months. Please order heat-sensitive items at your own discretion when temperatures are high in your region.
6. Shipping & Delivery Guidelines
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Delivery Responsibility: Once a carrier tracking status indicates an order has been Delivered, responsibility transfers to the customer. Crowsnest Candy is not responsible for lost, stolen, or unattended packages left outside.
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Carrier Delays: Estimated delivery times provided at checkout are generated by our shipping partners (e.g., Canada Post, UPS). We are not liable for transit delays caused by severe weather, peak seasonal volumes, or logistics disruptions.
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Incorrect Delivery Addresses: Customers are responsible for providing an accurate shipping address at checkout. Re-shipping costs or carrier address-correction fees resulting from incorrect address details are the customer’s responsibility.
7. Order Modifications & Inventory
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Cancellations: Because orders enter processing quickly, we cannot guarantee order cancellations or modifications once payment has been completed.
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Out-of-Stock Items: If a product becomes unavailable after your order is placed, we will automatically refund the missing item and dispatch or fulfill the remaining items in your order.
8. Taxes & Governing Law
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Applicable Taxes: Sales tax (GST/PST/HST) is calculated at checkout based on the destination province (or retail pickup location in Alberta) and applicable Canadian tax laws for food and beverage categories.
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Jurisdiction: This policy and all sales on crowsnestcandy.ca are governed by and construed in accordance with the laws of the Province of Alberta and the federal laws of Canada.